Refund Policy

At Carbon DI Clothing, we are committed to providing you with the highest quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refund

To be eligible for a refund, please ensure that your return meets the following criteria:

1. Valid Reason for Return: We understand that there may be instances where you need to return an item. In such cases, please provide a valid reason for your return, such as receiving a defective or incorrect product.

2. Unused and in Original Condition: The item must be unused, unworn, and in its original condition with all tags attached. Please ensure that the product is in the same condition as when you received it.

3. Initiate Return Within 1 Week: Refund requests must be initiated within 2 days from the date of delivery. Requests made after this period will not be eligible for a refund.

Non-Applicable Reasons

Please note that change of mind or preference is not considered a valid reason for return under our policy. We encourage you to carefully review your order before making a purchase.

Refund Process

If your return meets the eligibility criteria, please follow these steps to initiate a refund:

1. Contact Customer Support: Reach out to our customer support team via email at [email protected] or through our WhatsApp chat to request a refund. Please provide your order number and a brief explanation of the reason for return.

2. Return Authorization: Once your refund request is approved, our team will provide you with a return authorization and instructions on how to return the item.

3. Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return reaches us safely.

4. Refund Processing: Upon receiving the returned item and verifying its condition, we will process your refund for the product price only. Please allow 3 business days for the refunded amount to be credited back to your original payment method.

Contact Us

If you have any questions or require assistance regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to help and ensure that your experience with Carbon DI Clothing is positive and seamless.

Thank you for your understanding and cooperation.