At Carbon DI Clothing, we strive to ensure that every customer receives the correct product and is completely satisfied with their purchase. If you have received a different product than what you ordered, we offer a hassle-free exchange policy to rectify the issue promptly.
Exchange Process
To initiate an exchange, please follow these simple steps:
1. Contact Us: Send us a message on WhatsApp at 9761815175 with the following details:
Reason for Exchange: Please provide a brief explanation of why you need to exchange the product.
Product Photo: Attach a clear photo of the product you received, clearly showing any discrepancies.
Order Summary Screenshot: Capture and send a screenshot of your order summary or confirmation email for reference.
2. Await Confirmation: Our customer support team will review your exchange request and verify the details provided.
3. Exchange Authorization: Once your exchange request is approved, we will provide you with further instructions on how to proceed with the exchange.
4. Return Shipping: You may be required to return the incorrect product, depending on the specific circumstances of your exchange. We will provide you with details on the return shipping process.
5. New Product Dispatch: Upon receiving the returned item (if applicable), we will promptly dispatch the correct product to you.
Terms and Conditions
- Exchanges are subject to product availability. If the requested item is out of stock, we will provide alternative options or offer a refund.
- The exchanged item must be unused, unworn, and in its original condition with all tags attached.
- Exchange requests must be made within 2 days from the date of delivery.
Contact Us
If you have any questions or require assistance with your exchange request, please don't hesitate to contact our customer support team on WhatsApp. We are here to assist you and ensure that you receive the correct product in a timely manner.
Thank you for choosing Carbon DI Clothing. We appreciate your understanding and cooperation.